Flat 15% Inaugural Off + Extra 5% on ₹15,000 | 10% on ₹30,000 - Limited Time!
Flat 15% Inaugural Off + Extra 5% on ₹15,000 | 10% on ₹30,000 - Limited Time!
Flat 15% Inaugural Off + Extra 5% on ₹15,000 | 10% on ₹30,000 - Limited Time!
Flat 15% Inaugural Off + Extra 5% on ₹15,000 | 10% on ₹30,000 - Limited Time!
Maiden Beauty
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Return & Refund Policy

Your satisfaction matters. Please review our simple and transparent policy below.

Return & Refund Policy

Return Period

You may return products within 10 days from the date of purchase.

Eligibility for Return

  • The product must be unused, in its original condition, and in the original packaging with all tags and accessories intact.
  • Products showing signs of use, damage, or tampering will not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Panties
  • Briefs

Return Process

  1. Log in to your account by visiting the My Account section on our website.
  2. Select Login with OTP and enter your registered mobile number. Enter the OTP sent via SMS.
  3. In My Orders, locate the order you wish to return and click Return.
  4. Select the quantity to return and tick the return box.

For Cash on Delivery (COD) orders: Enter your bank details (Account Number, IFSC, Account Holder Name, Mobile Number, and Email) or select previously saved bank details.

For Prepaid Orders: Bank details are not required.

Choose a return reason from the provided options or specify your own by selecting "Other."

Submit the return request. You will receive a confirmation via SMS and Email.

We will guide you through the return procedure and share the return address.

The customer is responsible for return shipping costs, except in cases where the return is due to our error (e.g., wrong or defective item).

COD charges are non-refundable.

Refund Process

Once the product is picked up by our appointed shipping partner and received at our warehouse, we will inspect the item.

Refunds will be processed within 7 business days after inspection.

Refund Method:

  • Credit/Debit Card: Refund will reflect in your next card statement.
  • Net Banking or Cash Payment: Refund will be sent to the entered bank account.
  • In case of failure due to bank issues, a cheque will be issued in the order-holder's name.

Contact Us

For any return-related queries, reach out to our Customer Support at:

📧 Email: support@maidenbeauty.com